Refunds & Returns
WHAT DO WE MEAN BY “RISK-FREE”?
Try IdealRaw 100% RISK FREE! We know the power of our products. After years of developing this system, we know it’s going to work for you. That’s why if you are unsatisfied with our product in any way, simply return the product to us and we’ll give you a refund on the purchase price up to 1 year after your order date.
When you place an order, IdealRaw estimates shipping and delivery dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders usually ship within 48 hours of placement.
Shipping rates for many items are weight-based. The weight of any given IdealRaw product is found on that item’s detail page. Note that all weights are rounded up to the next full pound to reflect policies of the shipping companies we use.
You may return your order within 1 year of delivery for a full refund of the product purchase price. We do not refund shipping costs. If the return is a result of our error, we will gladly pay the return shipping costs (e.g. you received an incorrect or defective item, etc.) If you have ordered more than two tubs, all other tubs need to be shipped back unopened in order to receive the refund.
You may expect to receive your refund within four weeks of our receiving the return package; however, in many cases you may receive a refund more quickly. This time period includes the time it takes us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Our IdealRaw Customer Service Team will notify you of your refund via email once we’ve received and processed the returned item.
Call (+1) 647-694-0532 to get a RMA (return merchandise authorization.)