Contact

Here at IdealRaw.com we aim to provide an outstanding level of service and always exceed your expectations. We hope you'll find the answer here to any question you may have. If not please feel free to contact us via:

CHAT:

The best way to contact us is via the Chat which can be found on the bottom right of your browser window. Simply enter your name and email address and one of our advisers will be with you within no time.

EMAIL:

You can also contact us via our message centre within your account area (please note, you will need to login before you can send a message). Using the Message Centre allows both you and our Customer Services Team to easily keep track of all your conversations and orders in one place. We endeavor to respond to all emails within 1 working day.

We also have a list of Frequently Asked Questions with information about how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question, please click here to send a message to our customer service team or why not send us a message via our Facebook page here

TELEPHONE:

Call our Customer Service Team on (+1) 647-694-0532 any time during the following hours:

Monday to Thursday 6am to 9pm MST
Friday: 6am - 5pm MST
Saturday: 8am - 5pm MST
Sunday: Closed

WRITE:

632 N 2000 W,
Ste 110 Lindon,
UT 84042

Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.

FEEDBACK:

We are always looking for ways to improve and we would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. you can let us know what you think by emailing our Customer Service Team via your account.

Please note: Customer Relations Team cannot respond to customer service enquiries.

PARTNERSHIPS:

If you would like to discuss working in partnership with the hut group or supplying your products to any of it's portfolio of websites please contact us on partnerships@thehutgroup.com.

INTERESTED IN WORKING AT IDEALRAW?

Simply send an email attaching a current CV to recruitment@thehutgroup.com.